Refund Policy
At BasilMeadow, your satisfaction is our priority. We are dedicated to offering you the best quality products and service. If you are not entirely satisfied with your purchase, our refund policy described below will guide you through the process of returning an item and requesting a refund.
Return Conditions
We accept returns under the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return must be initiated within 14 days of receipt.
Non-Returnable Items
Some items cannot be returned due to hygiene and quality reasons, including:
- Custom-made or personalized items.
- Gift cards.
- Downloadable software products.
- Some food items, such as our delicious pizza, once it has been delivered.
Initiating a Return
To initiate a return, please contact us at our +44 20 7946 0958. You will need to provide your order number, details about the product you would like to return, and the reason for the return. We may require a receipt or proof of purchase to complete your return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
In some cases, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer service.
Contact Us
For more information about our refund policy or if you have questions, please contact us at our +44 20 7946 0958 or visit our website at basilmeadow.site.